At Dyslexia Transformed, we are committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights under the New Zealand Privacy Act 2020.

By engaging with our services, attending our workshops, visiting our website, or purchasing our products, you agree to the collection and use of your information as described in this policy.

 

1. Who We Are

Dyslexia Transformed is a Christchurch-based business operated by Danielle Murdoch. We deliver professional learning and development workshops for schools, parent workshops, and educational resources focused on dyslexia awareness and support.

 

Contact details:

• Website: www.dyslexiatransformed.com

• Email: hello@dyslexiatransformed.com

• Location: Christchurch, New Zealand

 

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

 

From schools and educators:

• Name, job title, and school name

• Email address and phone number

• Workshop attendance records and feedback

 

From parents and caregivers:

• Name and email address

• Workshop registration details

• Feedback and survey responses

 

From website visitors:

• Name and email address (if submitted via contact or enquiry forms)

• Device and browser information collected via cookies and analytics

• Pages visited, time spent, and general usage data

 

From online course and product purchasers:

• Name and email address

• Payment information (processed securely via third-party payment providers; we do not store card details)

• Course progress and completion data

 

3. How We Collect Your Information

We collect personal information directly from you when you:

• Register for or attend a workshop

• Complete a feedback or survey form

• Submit an enquiry via our website or email

• Sign up to our mailing list

• Purchase an online course or resource

 

We may also collect information indirectly through website analytics tools (such as Google Analytics) and social media platforms if you interact with our content there.

 

4. Why We Collect Your Information

We collect and use your personal information to:

• Deliver and manage workshop bookings and registrations

• Communicate with schools and organisations about professional development opportunities

• Send you information about upcoming workshops, resources, or events you have opted into

• Process payments and manage course access

• Understand how our website and services are used so we can improve them

• Meet our legal and administrative obligations

 

We will only use your information for the purpose it was collected, or a directly related purpose you would reasonably expect.

 

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. These steps include:

• Storing data in secure, password-protected systems

• Using reputable third-party platforms with their own security standards (such as hosting platforms, Mail services, and payment processors)

• Limiting access to personal information to those who need it to carry out their role

 

Please be aware that no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your information has been compromised, please contact us immediately.

 

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Email marketing platforms (e.g. Mail providers) for newsletters and communications you have opted into

• Payment processors for secure transaction handling

• Website hosting and platform providers

• Analytics tools to understand website usage (e.g. Google Analytics)

 

These providers are required to handle your information in accordance with applicable privacy laws. We do not authorise them to use or disclose your information for their own purposes.

 

We may also disclose your information if required to do so by law, or to protect the rights, property, or safety of Dyslexia Transformed, our clients, or the public.

 

7. How Long We Keep Your Information

We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law. When information is no longer needed, we will delete or anonymise it securely.

Workshop registration and attendance records may be retained for up to three years for administrative purposes. Email marketing lists are maintained until you unsubscribe.

 

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

 

We use cookies for:

• Basic website functionality

• Analytics (understanding visitor behaviour to improve our site)

• Marketing (tracking the effectiveness of campaigns, where applicable)

 

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

 

9. Your Rights Under the NZ Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Request that we correct any information that is inaccurate, incomplete, or misleading

• Ask us to delete your information where we no longer have a lawful basis to hold it

• Withdraw consent for us to use your information for marketing purposes at any time

 

To exercise any of these rights, please contact us at hello@dyslexiatransformed.com. We will respond to your request within 20 working days as required by the Act.

 

10. Making a Complaint

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue.

 

If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz

• Phone: 0800 803 909

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised date shown at the top of this document.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.